Return Policy

 Silver Moon wants you to be completely satisfied with your purchase. In case you are not, we will gladly accept returns and exchanges on many new items excluding shoes. See shoe exchange policy below. 

• Merchandise must be returned within (14) days of delivery
• Merchandise must not be worn, washed, or altered, and must be free of stains
• Merchandise must have all tags attached and be in its original packaging (Accessories not returned in original condition may be refused)
• Most returns process within (1) week of receipt of items 
• Shipping charges apply and are non-refundable

NO RETURNS OR EXCHANGES WILL BE ACCEPTED FOR ITEMS MARKED FINAL SALE, SPECIAL ORDER, ONE OF A KIND and VINTAGE.

SHOES ARE EXCHANGE ONLY. 

We will gladly accept EXCHANGES on shoes for another size or style. Any exchanges must be returned within (21) days from delivery date for store credit only. Shoes must be in their original condition with the protective film on the soles-please note that once this is removed shoes are non-exchangeable.

PLEASE MAIL RETURNS TO SILVER MOON:

1721 W. North Ave

Chicago, Il 60622

773.235.5797

NOTE:  Customer is responsible for return shipping costs. Silver Moon is not responsible for any lost or damaged incoming packages. Insuring your return is highly suggested.