Shipping & Returns
A few things to know before making your purchase… |
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We take great pride in providing our customers premium vintage clothing and accessories, however, most of our items have been worn and loved by fellow fashionistas and range from 35 to 135 years old. We make sure to disclose any defects in the description to the best of our ability. We understand that buying vintage online can be tricky, especially when it comes to fit, so take advantage of our expertise. The Silver Moon team is here to answer any questions you might have about an item's design details or fit and will happily send any additional photos or measurements. No returns or exchanges will be accepted for items marked FINAL SALE. Phone: 773.235.5797 or email: thegirls@silvermoonvintage.com
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To Insure Fit |
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We recommend accurately taking your measurements before purchasing a vintage garment. You will need a flexible tape measure. It's helpful to stand in front of a mirror to ensure that the tape in level and comfortably loose. Breathe normally!!! BUST: Measure around your back, across your shoulder blades and under your arms at the fullest part of the bust. WAIST: Measure around the slimmest part of your waist, usually at the belly button. HIPS: Measure around the widest part of your hips and buttocks. This is typically about 7 to 9 inches below your natural waist.
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SHIPPING |
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DOMESTIC ORDERS: Items are shipped within 2-3 business days of purchase via UPS ground. Shipping is automatically calculated at check out. INTERNATIONAL ORDERS: Silver Moon is not responsible for any VAT, import fees, duties, or taxes. NOTE: Silver Moon is not responsible for loss or damage to packages during shipping.
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Return Policy |
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Silver Moon wants you to be completely satisfied with your purchase. In case you are not, we will gladly accept returns and exchanges on new items, just remember...
NO RETURNS OR EXCHANGES WILL BE ACCEPTED FOR ITEMS MARKED FINAL SALE. Final sale items include wedding dresses, selected vintage (items based on age or delicacy), and sale items. Final sale items are clearly noted on the products description page. We will gladly accept EXCHANGES on shoes however there is a 15% restocking fee. Any exchanges must be returned within (14) days from delivery date for store credit only. Shoes must be in their original condition with the protective film on the soles-please note that once this is removed shoes are non-exchangeable. PLEASE MAIL RETURNS TO SILVER MOON: 1721 W. North Ave Chicago, Il 60622 773.235.5797 NOTE: Customer is responsible for return shipping costs. Silver Moon is not responsible for any lost or damaged incoming packages. Insuring your return is highly suggested.
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